Frequently Asked Questions

  1. How long does it take to ship a product?: Our shipments arrive within 3 to 5 business days to anywhere in Colombia. From the moment you place your order, we start moving quickly.
  2. Products have a warranty: Yes. All our garments have a one-month warranty against manufacturing or sewing defects. If something isn't right, we'll fix it.
  3. They handle returns: Of course they do. If your garment wasn't what you expected or there was an error, we'll refund it immediately. We want you to be 100% satisfied.
  4. Which parts of Colombia do you ship to: Nationwide. From the largest city to the smallest corner, we deliver Eternal to your door.
  5. Cash on Delivery: Yes. We offer a cash on delivery option. Receive your order and pay at your doorstep. Safe and hassle-free.